Returns & Exchanges
We want you and your pup to be 100% happy with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Please ensure all products are free from dog hair and odors to qualify for a full refund.
Check Eligibility
Ensure your items are in brand new condition, with tags attached and no signs of wear, within 30 days of delivery.
Register Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack and Ship
Securely package your items and use the prepaid shipping label provided in the portal to drop off your parcel at a local collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing